Services

BlueFinch-ESBD experts are here to assist you throughout your projects.

We offer IT services tailored to your needs.

Discover all the services we provide around the GoAnywhere MFT solution.

The benefits of

Outsourced Services

From Proof of Concept to implementation, including training, we offer a comprehensive integration service to clients adopting file transfer or DLP solutions.

Our technical consultants possess the necessary expertise and product knowledge to support you at every stage of operations.

Our IT Services

To support you better

Service offerings

We provide various IT services according to your needs. We work on short-term projects with a clear objective and result.

On-site or remote, our certified experts have in-depth knowledge of the technology, best practices, and an enhanced understanding of market trends.

Consulting

Our consulting service helps you add value to your projects by offering the expertise of our specialists.

We work on long-term assignments or recurring services within your company. Whether for creating new workflows, supervising, or managing your daily file transfers, our consultants are available. We handle platform administration, optimize architecture, and improve your productivity with dedicated experts.

Renewal rate

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Audit

How can you ensure your MFT is still aligned with how you use it?

The audit of your MFT platform provides a detailed review of your current configuration, security, and reliability.

We will check the number of licenses, available workspace, task logs, while guiding you to adjust each component.

Job review and analysis of file transfer volumes

Level 1 20%

Collecting the information needed for the audit

Level 2 40%

Analysis of collected data

Level 3 60%

Drafting of audit report and recommendations

Level 4 80%

Verification and handover of end-of-project deliverables

Level 5 100%

Configuration and Migration

After reviewing all the prerequisites together, we configure the software components based on your needs. The various modules are activated and combined if necessary. They are then linked to your existing software.

Software and data migrations can sometimes be long processes, leading to unpredictable issues. Whether on-site or remote, we will assist you with your migration project.

The technical conditions will be analyzed in advance to adjust configuration for migration. Tests will be carried out to outline the migration steps.

Training

We understand that IT teams have many different technological tasks to manage simultaneously. That’s why it is important to know and master the tools at your disposal. Awareness of best practices and regular training sessions allow you to acquire the technical skills required to operate your various software.

Our experts train all your employees in handling GoAnywhere MFT.

The training is adaptable to your needs, and our consultants are available on-site or remotely to impart the necessary knowledge for the proper use of the software.

Moreover, our specialists are certified by the solution provider. Best practices, advice, and recommendations are shared during these training sessions!

Support and Maintenance

Our goal is to provide an initial response to all your requests within four working hours. Our technical team is available to offer support on all the solutions we provide, such as GoAnywhere MFT, Clearswift, and FileCatalyst.

We ensure multilingual support in French, English, and Dutch to guarantee optimal assistance, regardless of your needs.

Our assistance includes:

Help with resolving issues related to the installation of your solutions
Potential troubleshooting of the product in case of malfunction
Providing the latest patches needed
Answering any general questions about the functioning of our products

We are here to support you and ensure the proper operation of your solutions.

Discover BlueFinch-ESBD MFT services over a Coffee Chat together!

Let's discuss services needs