Services

The BlueFinch-ESBD experts support you throughout your projects.

We offer IT services tailored to your needs.

Consulting

From proof of concept to implementation, training and health check, we provide a complete integration and delivery service to customers adopting an MFT solution.

Our technical consultants have the expertise and product knowledge to help you at every stage of the operation.

They are all accredited and certified. As a FORTRA Platinum Partner in Europe for GoAnywhere, we have a dedicated professional services team.

Step 1

20%

Job reviews and analysis of file transfer volumes

Step 2

40%

Gathering information for the audit

Step 3

60%

Analysis of the data collected

Step 4

80%

Report writing and recommendations for optimising the use of the solution

Step 5

100%

Delivery of end-of-project deliverables

Migration

After having studied all the prerequisites together, we configure the software components according to your needs. The individual modules are activated and combined if necessary. They are then linked to your existing software.

Software and data migrations can be very time-consuming processes, which can lead to many unforeseen problems. Whether on site or remotely, we will support you in your migration project.

The technical conditions will be analysed beforehand, in order to mitigate the configuration for the migration. Tests will be carried out in order to expose the migration steps.

Health check

Once your file transfer solution is up and running in your environment, you can analyse the security and reliability of your product configuration by requesting a Health Check.

This service provides a detailed review of your current configuration and settings. We will check the number of licenses, available workspace, task logs, while guiding you to adjust each component.

At the end of the health check, we provide a system report and a list of recommendations that we discussed with you during the session.

Our IT specialists accompany you to install the latest version of the software and verify that all new features are properly configured. We check your file transfer services and automated workflows to ensure that everything is working perfectly.

Training

At BlueFinch-ESBD, we believe that people are the first effective bulwark against attacks. This is why awareness of good practices and recurrent training allow us to detect and prevent incidents.

It is important to know and master the tools you have at your disposal for a good protection of your organisation. In order to facilitate this transition, we offer to assist you in getting to grips with the solutions. Best practices, advice and recommendations are exchanged during these on-site or online training sessions.

In addition, the annual regularity of these personalised training sessions is an excellent way to discover new functionalities and/or to train your new recruits, thus saving time and increasing productivity.

Premium support

Does your business require a high level of responsiveness in terms of business hours support? The Premium service level allows you to give priority to your requests to technical support, compared to customers benefiting from Standard support.

As a Premium customer, you have priority access to support during business hours (Paris time zone, Europe) compared to customers with Standard support.

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